Premium Hair Plus Ltd.
Last updated: 29th of December 2025
1. About Us
Premium Hair Plus (“we”, “us”, “our”) is a UK-based hair and beauty retailer specialising in premium wigs, hair extensions, toppers, and related hair care products.
Business name: Premium Hair Plus
Website: https://www.premiumhairplus.co.uk
Email: premiumhairplus@outlook.com
Operating country: United Kingdom
2. Acceptance of Terms
By accessing or using our website, placing an order, or purchasing any product from Premium Hair Plus, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.
3. Products & Descriptions
- We make every effort to ensure that product descriptions, images, and prices are accurate.
- Colours, textures, and lengths may appear slightly different due to screen settings or lighting.
- All measurements provided are approximate.
- Product availability is subject to stock levels and may change without notice.
4. Pricing & Payment
- All prices are listed in GBP (£) and include VAT unless stated otherwise.
- We reserve the right to change prices at any time without prior notice.
- Payment must be made in full at checkout using the payment methods provided on our website.
- Orders will not be processed until payment is successfully received.
5. Order Confirmation & Acceptance
- After placing an order, you will receive an email confirming receipt of your order.
- This email does not constitute acceptance of your order.
- Acceptance occurs once your order has been dispatched.
- We reserve the right to refuse or cancel any order for reasons including stock availability, pricing errors, or suspected fraud.
6. Shipping & Delivery
- Delivery times provided are estimates and not guaranteed.
- We are not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.
- Risk of loss passes to you upon delivery of the products.
- You are responsible for providing accurate delivery information.
7. Returns, Exchanges & Refunds
7.1 Hygiene-Sensitive Products
Due to hygiene and health protection reasons:
- Wigs, hair extensions, toppers, and hairpieces cannot be returned or exchanged if worn, altered, brushed, cut, coloured, or if the hygiene seal has been removed.
This complies with The Consumer Contracts Regulations 2013.
7.2 Eligible Returns
You may return eligible items if:
- The item is unused, unopened, and in original condition
- The hygiene seal remains intact
- The return is requested within 14 days of delivery
7.3 Non-Returnable Items
The following are non-returnable:
- Custom-made or personalised wigs
- Clearance or sale items (unless faulty)
- Products showing signs of use or tampering
7.4 Faulty or Incorrect Items
If you receive a faulty or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photographic evidence
- We will offer a replacement or refund where appropriate
7.5 Refunds
- Approved refunds will be processed to the original payment method.
- Shipping costs are non-refundable unless the item is faulty.
- Refunds may take 5–10 working days to appear, depending on your bank.
8. Custom Orders
- Custom wigs or personalised products are made specifically to your specifications.
- Custom orders are non-refundable and non-exchangeable, except in cases of fault.
- Please ensure all measurements and details are accurate before confirming your order.
9. Intellectual Property
All content on this website, including text, images, logos, graphics, and designs, is the property of Premium Hair Plus and is protected by copyright and intellectual property laws.
You may not copy, reproduce, distribute, or use any content without our prior written consent.
10. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to our systems
- Upload malicious code or harmful content
- Abuse, harass, or threaten staff or other users
11. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential losses
- Our total liability shall not exceed the value of the product purchased
- Nothing in these Terms limits liability for death or personal injury caused by negligence
12. Privacy & Data Protection
Your personal data is processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).
Please refer to our Privacy Policy for full details on how we collect, store, and use your information.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.
14. Force Majeure
We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or courier disruptions.
15. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to These Terms
We reserve the right to update or amend these Terms and Conditions at any time. Changes will take effect once published on our website.
17. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
📧 Email: premiumhairplus@outlook.com
🌐 Website: https://www.premiumhairplus.co.uk
